Privacy Policy

Motherbeing for Technology ("Daleela", "we", "our", or "us") operates the Daleela platform and is responsible for protecting your personal and health data.

This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Daleela app, website, and related services.

By using Daleela, you confirm that you have read and agree to this Privacy Policy.

Scope

This Privacy Policy applies to data collected through the Daleela platform, including the mobile application, website, AI health assistant, medical consultations, health tracking features, educational programs, and payments.

It does not apply to third-party services that Daleela does not control.

Information We Collect

We collect only the information necessary to operate the platform and provide its services.

Personal information may include name, phone number, email address, date of birth, country, language preference, and account authentication data required for secure access.

Health information may include menstrual and pregnancy tracking data, symptoms, reproductive health information, medical history, consultation forms, uploaded medical images or lab results, and doctor notes or recommendations.

Reproductive health information, such as cycle and pregnancy data, is treated as sensitive medical data and protected with additional safeguards.

If you interact with the AI assistant, we collect the questions submitted and the responses generated anonymously.

Technical and usage data may include IP address, device information, app version, crash logs, cookies or similar technologies used on the website, and feature usage analytics.

Analytics data is aggregated or anonymized whenever possible.

How Information Is Used

Information is used to operate and improve the platform.

This includes providing medical consultations, AI guidance, health tracking features, educational programs, customer support, fraud prevention, security monitoring, and service improvement.

Doctors may review submitted health information to provide medical guidance.

AI responses are informational and educational and should not replace professional medical advice.

Medical advice is based on the information submitted by the user. Incomplete or inaccurate information may affect the guidance provided.

Daleela does not replace in-person medical care and is not intended for emergency medical situations.

We do not sell personal or health data.

Data Sharing

Information is shared only when necessary to operate the service.

Health information may be shared with doctors and authorized medical supervisors involved in consultations or case review.

Some data may be processed by trusted service providers such as cloud infrastructure providers, payment processors, analytics providers, communications tools, and AI infrastructure services. These providers operate under confidentiality and data protection obligations.

Payment information is processed by secure third-party payment providers. Daleela does not store full card details.

Information may also be disclosed when required by law or when necessary to protect safety or prevent harm.

When sharing with external entities is not required to deliver the service, written user consent will be requested before any data is shared.

Daleela does not share personal or health data for third-party marketing.

International Data Processing

Data may be stored or processed in different countries depending on the infrastructure providers used.

Encryption, access controls, and contractual safeguards are used to protect cross-border data processing.

By using Daleela, you acknowledge that international data processing may occur.

Data Retention

Medical consultation records may be retained for legal, medical, and safety accountability for as long as necessary for legal.

Account information is retained while the account remains active, and account identifiers may be deleted or anonymized after account closure, where retention is no longer necessary.

Security logs, fraud prevention records, and system audit data may be retained when required.

If deletion is requested, identifiable information will be removed where possible, and remaining records may be anonymized when legal or regulatory retention requirements apply.

Some records may be retained when required for legal obligations, medical accountability, or fraud prevention.

Platform Safety and Data Use

Daleela may review or restrict content submitted through the platform if it violates platform policies or creates safety risks.

Aggregated or de-identified data may be used to improve the platform, analyze health trends, enhance product features, or support internal research and service development. These uses do not identify individual users.

Your Rights

You may request access to your personal data, correction of inaccurate information, export of your data in a commonly used format where feasible, restriction of processing where applicable, or deletion of your account.

Requests are verified before processing to protect account security.

Deleting your account removes access to the platform and may permanently delete associated data where legally permitted.

Certain records may be retained when required for legal or medical accountability.

You may withdraw consent by deleting your account or submitting a request through official support channels. Some services may no longer be available after consent withdrawal.

Marketing Communications

Service and transactional communications necessary to operate the platform may be sent to users.

Children

Children under 16 are not permitted to use the platform.

Users aged 16–17 may access limited features such as tracking tools, AI guidance, and relevant educational content.

Medical consultations are available only to users aged 18 or older.

Sexual health programs are available only to users aged 21 or older.

Parental supervision is recommended for minors.

Security

Daleela implements security measures, including encryption in transit and at rest, role-based access controls, multi-factor authentication where available, staff confidentiality obligations, and internal security training.

No digital system can guarantee absolute security. Users are responsible for protecting their own devices and account credentials.

Data Incidents

If a data incident creates a significant risk to user privacy, affected users will be notified as required by applicable law, and corrective actions will be described.

Contact

Support: support@daleela.app

Instagram: @daleela.app

WhatsApp: +20 102 2701662

Policy Updates

This Privacy Policy may be updated periodically.

The updated version applies once published on the platform.

Continued use of Daleela indicates acceptance of any updates.