This policy explains how account ownership is determined, how account recovery works, and why purchases and medical data cannot be transferred between accounts.
These rules protect user privacy, medical safety, and platform integrity.
An account belongs to the person who can verify access to the original email address or phone number used to create the account.
Each account is intended for use by a single individual.
All purchases, subscriptions, consultation history, programs, and medical data are permanently linked to that account.
Accounts, purchases, and medical records are not transferable to another person, email address, or phone number.
Users are responsible for maintaining access to their registered email address and phone number.
Users should update their contact details before losing access.
Using a permanent personal email address is strongly recommended.
Users are also responsible for maintaining the confidentiality of their account login credentials.
Loss of access to registered contact details does not transfer ownership of the account.
Purchases, subscriptions, consultation history, medical records, images, and doctor interactions remain permanently linked to the original account.
Programs, subscriptions, consultation tokens, and other purchases cannot be moved or transferred between accounts.
This rule applies even in cases of accidental account creation, lost access, or changes in personal circumstances.
If access to an account is lost, Daleela may request verification to confirm ownership.
Verification may include payment method confirmation, purchase receipts, transaction IDs, previous in-app activity details, or other reasonable information.
Recovery is granted only when ownership can be verified with high confidence and without creating privacy or medical risk.
Verification does not guarantee account recovery.
Verification is not always possible.
Daleela may decline recovery requests if ownership cannot be verified, original contact access is permanently lost, recovery may expose sensitive medical information, or fraud or misuse is suspected.
Requests involving multiple accounts or conflicting ownership claims may also be refused.
Account recovery requests should be submitted within 90 days of losing access.
Users may submit one appeal with additional supporting information. After appeal review, the decision is considered final.
Because Daleela handles sensitive health information, protecting medical privacy always takes priority over account recovery convenience.
No recovery action will be taken if it risks exposing another person's medical information.
Support: support@daleela.app
Instagram: @daleela.app
WhatsApp: +20 102 2701662
Daleela may update this policy from time to time.
The version active at the time of the request will apply.